Cancellation Policy

Cancellation Policy

 

Standard Rate:

The cancellation is free of charge 3 days prior to the date of arrival, after this time  we charge you 90% the room rate as cancellation fee,  if we could not sell the room more.

Non Refundable Rate:

For the non refundable bookings are no cancellation or changes possible. In case of a cancellation, 90% of the total amount will be charged as cancellation fee.

During the FAIRS we have special cancellation policy:

Free of charge up to 7 days prior the date of arrival , after this time we'll charge 90% the room rate if we could not sell the room.

Group booking ( 3 rooms and more ):

Guests booking more than  2 rooms are required to pay the total cost of the booking in advance. If cancelled or modified up to 60 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 90% of the reservation will be charged.

Important information :

- Due to the fact that the hotel is surrounded by many apartments it is required that guests, particularly those in groups are respective in regards to noise during the evenings. - No parties are allowed at the premises. - Please note that the check-in and key-collection take place at hotel premises - Guests are required to show a photo identification upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. - Please inform us in advance of your expected arrival time. You can use the Special Requests box when booking, or contact us directly with the contact details provided in your confirmation.

FAQs

How do I find available hotels for the period I want to stay?

In the search menu on the left containing the check-in and check-out data, please select the dates of your stay and tick ‘Show only available hotels’.

How do I search for hotels by price?

In the selection box at the top left of the search page you can sort the listing of hotels by price (when searching for available hotels on a specific date), popularity, class or name.

Where can I find the directions to the hotel?

At the bottom of the overview page of the hotel you can find travel information with details on location and directions. On the top left there is an extensive map of the area around the hotel.

Can I generally request an extra bed for a third person in a double room and at what costs?

It will depend on each hotel’s policy and availability. Once you have retrieved the availability for a specific hotel for the requested dates, by clicking on the room name, you will access the room description. If the possibility and the costs of an extra bed in the room are not specified in the room description, please send an e-mail to admin@nsnhotels.com

Are the rates on your website per person or per room?

All rates on the website are per room per stay, unless stated differently.

Is breakfast included in the price?

Once you have retrieved the availability for a specific hotel for the requested dates, by clicking on the room name, you will find information about breakfast, taxes and room facilities.

Do you offer special discounts (for seniors, Corporate employees, etc)?

We provide the best available rates for the dates of your stay. The discounts are already included and therefore it is not possible to have any other discount on the confirmed price.